PRIVACY POLICY

Effective Date: 10/08/2026
Last Updated: 10/08/2026

This Privacy Policy explains how ResQ (“ResQ”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects information when you use the ResQ mobile applications, including the ResQ User App and ResQ Ambulance App, along with our website and related services (collectively, the “Platform”).

The ResQ User App is intended for users seeking emergency ambulance services and other healthcare-related services. The ResQ Ambulance App is intended for registered and approved ambulance drivers/partners to receive and manage ambulance requests.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you use the Platform, we may collect the following information.

1.1 Information from User App

When you use the ResQ User App, we may collect:

Name
Mobile number
Email address, where provided
Profile photo, where provided
Date of birth and gender
Blood group
Address and location information
Emergency contact details
Medical information voluntarily provided by you, such as:
- Allergies
- Chronic conditions
- Current medications
- Previous surgeries
- Other relevant medical information
Emergency/SOS request information
Selected emergency type
Description of the emergency, where provided
Ambulance booking and trip information
Selected hospital information
Payment and transaction details
Doctor appointment and booking information
Information submitted for other services available through the Platform
Communications and support requests

You may be able to use certain features of the Platform with limited profile information. However, some services may require additional information to function properly.

1.2 Information from Ambulance App

For registered ambulance drivers/partners, we may collect:

Name
Mobile number
Email address, where provided
Profile photo, where provided
Address and other contact information
Driver/license-related information
Ambulance/vehicle details
Registration and identification information
Required vehicle and driver documents
Bank/payment information, where required for settlements
Current location and location history while using relevant ambulance services
Online/offline duty status
Ambulance request and trip information
Pickup and hospital location information
Fare and earnings information
Ratings, feedback, complaints, and support communications

Documents submitted during registration may be reviewed by ResQ or authorized personnel for verification and approval purposes.

2. LOCATION INFORMATION

Location information is an important part of ResQ's emergency ambulance services.

For Users

With your permission, we may use your location to:

Identify your approximate/current location during an SOS request
Find nearby available ambulances
Help ambulance drivers locate the pickup point
Display nearby hospitals
Calculate approximate distance and estimated travel time
Provide navigation and emergency trip services

For Ambulance Drivers

With the required permissions, the Ambulance App may collect location information to:

Identify the ambulance's current location
Match nearby emergency requests
Help users and the system identify the ambulance location
Provide navigation to the pickup location
Provide navigation to the selected hospital
Track the ambulance trip when required for service operation
Maintain trip records and service history

Location collection may continue while an ambulance driver is actively using relevant trip or duty features, subject to applicable device permissions and operating-system requirements.

3. HOW WE USE YOUR INFORMATION

We may use collected information to:

Create and manage your account
Verify user and ambulance-partner information
Provide emergency ambulance services
Process and manage SOS requests
Connect users with available ambulances
Help ambulance drivers receive and respond to requests
Facilitate transportation to selected hospitals
Provide healthcare-related services available through the Platform
Process doctor appointments and other bookings
Process payments and transactions
Calculate applicable fares, charges, discounts, or fees
Send booking, trip, emergency, and service notifications
Provide customer support
Improve the functionality, security, and performance of the Platform
Prevent fraud, misuse, unauthorized access, and other security issues
Maintain service and transaction records
Meet legal, regulatory, and contractual requirements
Communicate important service-related information to you

We may also use aggregated or de-identified information for analytics, reporting, and service improvement where permitted by applicable law.

4. SOS AND EMERGENCY INFORMATION

When you use the SOS feature, information necessary to coordinate the emergency service may be shared with relevant parties involved in fulfilling the request.

This may include information such as:

Your name or available user information
Pickup/current location
Emergency type
Emergency description, if provided
Contact information
Selected hospital
Ambulance and trip information

The information shared is intended to help coordinate the emergency response and transportation service.

Users should provide accurate and relevant information during an emergency request.

5. INFORMATION SHARING

We do not sell your personal information for money.

We may share information with the following categories of recipients when necessary to provide or support our services:

Ambulance Partners

When an ambulance request is accepted, relevant user and trip information may be shared with the assigned ambulance driver/partner, such as pickup location, emergency information, and selected hospital details.

Users

Relevant ambulance information may be shown to the user, such as ambulance/driver details, vehicle information, trip status, and location where required for the service.

Hospitals and Healthcare Providers

Where necessary to provide the requested service, relevant information may be shared with the selected hospital, doctor, laboratory, healthcare provider, or other service provider.

Payment Service Providers

Payment and transaction information may be processed through authorized third-party payment service providers.

Technology and Service Providers

We may use third-party providers for services such as:

Cloud hosting
Maps and navigation
Notifications
Analytics
Authentication
Payment processing
Communication services
Data storage and security

These providers may process information on our behalf according to their applicable terms and privacy requirements.

Legal and Regulatory Authorities

We may disclose information where required by applicable law, legal process, court order, government request, or where reasonably necessary to protect the rights, safety, and security of ResQ, our users, ambulance partners, or others.

6. THIRD-PARTY SERVICES

The Platform may use third-party services and technologies, including mapping, payment, hosting, analytics, communication, and notification providers.

These third parties may collect or process information according to their own privacy policies and applicable terms.

Examples may include mapping and navigation services used to provide location and route functionality.

You should review the privacy policies of applicable third-party service providers for more information about how they process information.

7. PAYMENT INFORMATION

Payments made through the Platform may be processed by third-party payment gateways or payment service providers.

ResQ may receive transaction-related information such as:

Transaction ID
Payment status
Amount
Date and time of transaction
Payment method or other limited transaction information

Where payment details are processed directly by a third-party payment provider, sensitive payment credentials such as card details may be handled by that provider rather than stored directly by ResQ.

8. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials, OTPs, and other authentication information confidential and should not share them with others.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

Provide our services
Maintain accounts and service records
Complete transactions
Resolve disputes and support requests
Meet legal, regulatory, tax, accounting, and contractual obligations
Prevent fraud and misuse
Enforce our agreements
Protect the rights and safety of ResQ and its users

The retention period may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

10. YOUR PRIVACY RIGHTS AND CHOICES

Depending on applicable law, you may have rights relating to your personal information, including the right to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion of information where legally permitted
Withdraw certain permissions or consents
Request information about how your personal data is processed
Raise a privacy-related complaint or concern

Some information may need to be retained where required by law or where necessary for legitimate business, safety, security, or dispute-resolution purposes.

You can also manage certain permissions, such as location, camera, notifications, and storage, through your device settings. Disabling certain permissions may affect the availability of related features.

11. ACCOUNT DELETION

You may request deletion of your ResQ account and associated personal information by contacting us through the contact details provided below or through an available account-deletion option within the Platform.

After receiving a valid deletion request, we will process it in accordance with applicable law and our data-retention requirements.

Certain information may be retained where required by law or reasonably necessary for legitimate purposes such as fraud prevention, dispute resolution, financial records, or regulatory compliance.

12. CHILDREN'S PRIVACY

The Platform is not intended to knowingly collect personal information directly from children without appropriate authorization where such authorization is required by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

13. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

Maintain website functionality
Understand website usage
Improve user experience
Remember preferences
Analyze traffic and performance
Support security

You may be able to manage cookies through your browser settings.

14. COMMUNICATIONS

We may send service-related communications through SMS, phone calls, email, push notifications, or other available communication channels.

These communications may include:

OTPs
Account-related notifications
SOS and emergency notifications
Ambulance request updates
Booking confirmations
Trip updates
Payment notifications
Important service announcements
Support communications

Some service-related communications are necessary for the operation of the Platform and may continue even if you opt out of promotional communications.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we may update the “Last Updated” date shown at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle your information.

16. CONTACT US

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Company Name: [Legal Company Name]
Brand: ResQ 360
Email: support@resq360.com
Phone: 9122110096
Address: 1st floor, VV Plaza building, Plot no. 64 & 65, opposite NSUT, Kakrola, Shiv Park, Dwarka, New Delhi, Delhi, 110078

Privacy / Data Protection Contact

Name/Designation: Mohit Verma
Email: mohit@resq360.com

17. ACCEPTANCE

By accessing or using the ResQ User App, ResQ Ambulance App, website, or related services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of information as described above, subject to applicable law.